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Privacy Policy

Last updated: November 2025

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1. Introduction ​​

This Privacy Policy explains how Bodywork Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our massage therapy services or visit our website https://bodyworkstudio.co.uk.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are​​

Business Name: Bodywork Studio
Address: Blue Hearts Clinic, 48 High Street, Dunstable, LU6 3HD
Email: hello@bodyworkstudio.co.uk
Telephone: 07460 791 973

We are responsible for deciding how your personal data is collected, used, and protected.

 

3. The Information We Collect

We may collect and store the following personal information about you:

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a) Information you provide directly

  • Full name

  • Contact details (address, email, phone number)

  • Date of birth

  • Relevant medical and health information (e.g. injuries, conditions, allergies)

  • Treatment notes and appointment history

  • Emergency contact details (if provided)

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b) Information collected automatically (if you use our website)

  • IP address

  • Browser type and version

  • Information about how you use our website (e.g. pages visited, forms submitted)

 

We will only collect information necessary to provide safe, effective, and professional massage therapy services.

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4. How We Use Your Information​

We use your personal data to:

  • Book and manage appointments

  • Provide safe and effective massage treatments

  • Maintain accurate treatment and health records

  • Process payments and issue receipts

  • Communicate with you about appointments and services

  • Comply with legal, tax, and insurance obligations

 

We process your information under one or more of the following lawful bases:

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  • Performance of a contract – to provide massage services to you

  • Legal obligation – for record keeping, insurance, or tax purposes

  • Legitimate interests – to manage and improve our business

  • Consent – for marketing communications, where applicable

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5. Marketing and Communication​

We may send you occasional updates, offers, or news by email, text, or social media message only if you have given consent.

You can withdraw your consent at any time by emailing hello@bodyworkstudio.co.uk or clicking “unsubscribe” in our messages.

 

6. How We Store and Protect Your Data

Your information is stored securely in:

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  • Locked cabinets or secure premises (for paper records)

  • Password-protected systems (for electronic records)

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We will only keep your personal data for as long as necessary:

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  • Client treatment and health records: 7 years after the last treatment (as required by insurers or professional bodies)

  • Financial records: 6 years (for HMRC/tax purposes)

  • Marketing contact details: until you withdraw consent

 

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

 

7. Sharing Your Information

We do not sell or trade your information.
We may share your data only with:

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  • Healthcare professionals (only with your consent)

  • Legal or regulatory bodies, if required by law

 

8. Your Rights

You have the right to:

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  • Access a copy of the personal data we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your data (where legally possible)

  • Object to or restrict how we use your data

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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ICO Contact Details:
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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9. Cookies 

If our website uses cookies, we will inform you via a banner or pop-up and explain how to manage or disable them in your browser settings. For full details, please see our Cookie Policy (if available).

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

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11. Contact Us​

If you have any questions or wish to exercise your data protection rights, please contact:

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Bodywork Studio
Email: hello@bodyworkstudio.co.uk
Telephone: 07460 791 973

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